DIGITAL TRANSFORMATION IN THE CIVIL SERVICE SPHERE

Abstract

The article examines the digitalization of the civil service as one of the priority areas of its reform in Ukraine in the context of the transformation of the public administration system. The main attention is focused on revealing the content and significance of the digital transformation of the civil service, as well as on the analysis of the institutional, organizational and legal foundations of its provision. The evolution of approaches to the digitalization of the civil service is considered. It is found that it opens up new opportunities for increasing the efficiency, transparency and accessibility of public services, which allow for a more prompt response to the needs of citizens. The functional capabilities of key information and communication technologies introduced into the civil service system, which are used in the processes of personnel management, organization of entry into the civil service, evaluation of performance and professional development of civil servants are characterized. The main areas of digitalization are analyzed, in particular, the provision of electronic administrative services, the development of e-government, the use of state registers and the implementation of the concept of «state as a platform». It is proven that successful digitalization of the civil service is an important factor in increasing the efficiency of public administration, transparency of the activities of state authorities, quality and accessibility of public services, as well as strengthening citizens’ trust in public institutions. The article focuses on the key challenges and risks of the digital transformation of the civil service, in particular in the field of personal data protection, information security, overcoming digital inequality and forming an appropriate level of digital competencies of civil servants. The conclusion is made about the feasibility of further improving the regulatory framework, institutional support and strategic planning of the digital transformation of the civil service, taking into account the conditions of martial law and the tasks of post-war reconstruction of Ukraine.