REGULATORY REGULATION OF THE USE OF DIGITAL SERVICES AS A TOOL FOR IMPLEMENTING E-GOVERNMENT

Abstract

The article examines the regulatory regulation of the use of digital services as a tool for implementing e-government in Ukraine through the prism of the administrative-legal regime. It is substantiated that such a regime is a holistic system of norms, institutions and procedures that defines the legal framework for the creation, provision, support and control of public e-services and ensures a balance between transparency and information protection. The content of its three interrelated components is disclosed: regulatory (authority of subjects, legal grounds for data processing, e-identification and authentication standards, interoperability of registers and APIs, rules of electronic record-keeping and evidence), procedural (needs assessment, privacy-friendly design, public consultations, accessibility testing, security audit, regulation of the service life cycle) and technological (risk management, cryptographic protection, infrastructure segmentation, logging, continuous incident monitoring and recovery plans). It is shown that the key principles of the regime are legality, openness, accountability, technological neutrality, inclusiveness, interoperability and security by default, as well as compliance with the requirements for personal data minimization, proportionality of processing, delimitation of access and transparency for data subjects. The institutional architecture (executive bodies, specialized regulators for cybersecurity, data protection and trust services, internal control, external audit, administrative and judicial appeal mechanisms) and approaches to measuring effectiveness by KPIs of accessibility, speed, quality, security and user satisfaction are highlighted. It is argued that harmonization with the EU acquis (e-identification, trust services, open data, cyber resilience) and implementation of modern approaches to personal data protection require overcoming the fragmentation of national regulation and codification in the form of the Digital Code of Ukraine. The scientific novelty lies in the conceptualization of the administrative and legal regime of digital services as an integral structure that combines regulatory, procedural and technological elements and ensures legal certainty, accountability and trust in the state; the practical significance lies in providing methodological guidelines for the design, launch and audit of e-services, as well as for the development of codified acts in the field of digital legal relations.